Privacy policy.

At TwelveEleven Pty Ltd, we are committed to protecting your privacy as an online visitor to our website. We use the information we collect to enhance the services we provide. We respect the privacy and confidentiality of the information you provide and adhere to the Australian Privacy Principles. Please read our privacy policy carefully.

You may update your details at any time by advising us in writing via email. All customer information is protected by our secure server, which encrypts all data before transmission. Additionally, all collected data is safeguarded against unauthorized use or access. We do not store credit card information on our servers.

Storage and Security of Your Information

We collect and store information you provide through our website or other communications. This may include basic contact details such as name, phone number, address, and email to process orders and provide updates. Additional information may be collected when you provide feedback, respond to surveys, or communicate with customer support.

We may use your personal information for direct marketing, website updates, and newsletters, but only if you have subscribed. You may opt out at any time by emailing us or unsubscribing. Your personal details will not be used for any other purpose or shared with third parties, except as required by law, to provide goods or services, or to protect our legal rights.

We respect the privacy of our online visitors. We may collect personally identifiable information when voluntarily provided, such as responding to inquiries or sending newsletters ("Personal Data"). We take all reasonable steps to protect your Personal Data and only share it with service providers who comply with our privacy standards. Some of these providers may be overseas and not subject to Australian Privacy Laws. Please contact us for details.

Non-personal communications and materials sent to us may be kept, used, and disclosed freely. This includes ideas, concepts, know-how, or techniques that may be used for business purposes, such as developing or marketing products.

Photography and Videography

By participating in our events, visiting our premises, or engaging with our services, you acknowledge that photography and videography may take place. We may capture images and videos for promotional, marketing, or archival purposes. These may be used on our website, social media, or other marketing channels. If you wish to opt out or request removal of specific images featuring you, please contact us at info@twelveelevenptyltd.com.

Cookies and Pixels

Our website uses cookies to analyze traffic and improve user experience. Cookies do not access personal information on your device. Most browsers accept cookies by default, but you can disable them in your settings. We may also use cookies and pixels for targeted advertising through third-party services like Google Ads and Facebook Ads.

Disclosure of Your Information

We may disclose your information if required by law, such as responding to legal requests or protecting our rights and property. If our business undergoes a merger or sale, customer information may be transferred under confidentiality agreements.

Third Parties

We do not sell personal information. We only share necessary details with third-party service providers related to purchased goods or services. We may use general customer data for marketing statistics and service improvements without personally identifying users.

Security

We implement security measures to protect personal information and regularly update our practices to align with new technologies.

Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

Changes to Privacy Policy

We may update this policy at any time. Changes take effect immediately upon posting on our website. Please review periodically.

For questions or concerns, contact us at info@twelveelevenptyltd.com, and we will respond within 48 hours.